Return & Refund Policy
Last updated: September 21, 2026
At KIDDLUMO, we want you to feel confident when shopping with us. That’s why eligible purchases are covered by our 90 Day Money Back Guarantee.
You have 90 days from the date your order is delivered to request a return.
How to Start a Return
To request a return, contact us at:
Email: Kiddlumo@proton.me
Please include:
- Your order number
- The email address used to place your order
- The reason for your return
- Photos of the item if it arrived damaged, defective, or incorrect
Once your return request has been reviewed and approved, we will provide you with the appropriate return instructions and return address.
Please do not send a return before contacting us. Returns sent without prior authorization may not be accepted.
Return Conditions
Unless your item arrived damaged, defective, or incorrect, returned products must:
- Be unused
- Be in their original condition
- Include the original packaging where applicable
- Include all parts, accessories, manuals, and other items originally included
- Be returned to the return address provided by KIDDLUMO
For standard returns where the product is not damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
We reserve the right to refuse a return or reduce a refund where permitted by law if the returned product does not meet these conditions.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible at:
Please include your order number and clear photos showing the issue.
We will review the situation and work with you to provide an appropriate solution.
Exchanges
We currently do not offer direct exchanges.
If you would like a different product, you can request a return for the eligible original item and place a new order for the product you prefer.
Refunds
Once we receive and inspect your approved return, we will notify you about the status of your refund.
If approved:
- We aim to process the refund within 2 to 4 business days
- The refund will be issued to your original payment method
- You will receive confirmation when the refund has been processed
After we issue your refund, your bank or payment provider may require additional time to post the funds to your account.
If more than 15 business days have passed since we confirmed your refund and you have not received it, contact us at Kiddlumo@proton.me.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We accept cancellation requests within 24 hours of placing an order. However, if your order has already entered processing or has shipped, we may be unable to cancel it.
If your order can no longer be canceled, you can request an eligible return after receiving it.
Non Returnable Items
For health, safety, or other reasons, certain products may not be eligible for return once opened or used.
Any product specific return restrictions will be communicated where applicable. This does not limit any rights you may have under applicable consumer protection laws.
Original Shipping Charges
If you paid an original shipping charge, that charge is generally non refundable unless the return is due to an error by KIDDLUMO or as otherwise required by applicable law.
Orders that qualified for Free U.S. Shipping do not have an original standard shipping charge to refund.
Contact Us
If you have questions about a return, refund, damaged product, or cancellation, contact us at:
KIDDLUMO
Email: Kiddlumo@proton.me
We’ll be happy to help with your order.